Frequently Asked Questions

Is the Precious Metals Pak free?
Yes. The Precious Metals Pak is absolutely free upon your request. There is no obligation once you receive your pak.

How do I use the Precious Metals Pak?
Your Precious Metals Pak will arrive at the address you have provided in a standard business envelope. It includes three components:

  • Your custom, bar-coded receipt form that tells us where to send your check and provides you with other useful information
  • A thick (6mil) polymer bag to safely hold your metals
  • An envelope in which you can mail the receipt form and bag

All you need to do is fill out the form, put your items in the bag, put the form and bag in the envelope and put it in the mail. Postage and insurance* are prepaid by us.

Is the Precious Metals Pak insured if it gets lost?
Yes, each customer's Precious Metals Pak is insured while traveling through the US Mail and while in the custody of Cileone Inc. The insurance maximum per Precious Metals Pak recycling envelope is $100.00 as described in our Terms and Conditions.* If you believe your items are  worth more than $100.00, we recommend that you insure your shipment for more at your own expense using any carrier you choose.
Please be sure to keep your receipt as we will refund your shipping expense if items are purchased!

You state "24 Hour Payment." What do you mean?
Upon arrival of your Precious Metals Pak, the processing and issuing of a check will be completed within 24 hours – guaranteed. Keep in mind that the Precious Metals Pak will be traveling to us via First Class US Mail, which could take up to 7 business days or more, depending upon where you live. And it could take a similar amount of time for our payment check to travel back to you.

How do I know you received my Precious Metals Pak?
After about 7 business days from the time you send in your Precious Metals Pak we invite you to track your shipment using our online tracking system.

 

How much will you pay for my metals?
The payment we issue for each Precious Metals Pak we receive is different, depending upon the contents. To understand how we determine payment amounts, see what we pay for metals.

What if I am not satisfied with your payment amount?
If for any reason you are not happy with our payment for your recycled metals, you are invited to receive your material back insured* at our expense. We simply ask that you return our check pursuant to the terms of the jewelry buyer.com guarantee.
  
What if the GoldKit™ is too small to hold all of my items?
Many consumers and jewelers have a quantity of scrap metals that is too much to fit inside our Precious Metals Pak. If this is your situation, simply pack, ship and insure your items. All items should be shipped to:
Cileone Inc
116 S. 12th Street
Philadelphia, Pa 19107

Please be sure to properly insure your package and keep the receipt as we will refund your shipping cost if your item is purchased.
 

What if I'm not sure of the metal in my item?
You can send us any items that look like they are gold, platinum, palladium, or sterling silver. Our staff will determine the metal and pay accordingly. If the items are not gold, they will be computed as gold-filled material and yield fractional amounts, which you will also be paid for. Please do not include anything you know is costume or gold plated.

The Jewelry Buyer.com Guarantee
If for any reason you do not wish to cash the check we send you, and would like your items back, simply return the check so that it arrives at our office indicated on the top left portion of the check within ten (10) days of the date on the check. If you are concerned that your returned check will not arrive back to us in time, please call 1 (888) 928-9735 to speak to one of our customer service representatives and to give us notice so that we may pull your goods in advance of receiving your check. After receiving your check, Cileone Inc will return your items within 15 business days. Cileone Inc will do so without any charge to you. The shipment back to you is guaranteed* against loss.
*Please see terms and conditions for maximum liability. 


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